ISV has offices for every major host country where we operate volunteer and adventure travel programs. In the event of an incident or accident, our offices provide immediate support to our program staff and volunteers, 24 hours a day, 7 days a week. An ISV Country Coordinator in each host country directs the program, assesses local conditions, makes important risk management decisions, and oversees ISV program staff.
In addition, the Country Coordinator is often supported by a Project or Tour Manager as well as Administrative or Logistical Coordinators. In the event of an incident abroad, our Country Coordinator will work with the ISV outbound offices (e.g. USA, Canada, UK, Australia, etc.) to assist with logistical issues such as flights, passports, visas, and to communicate with a participant’s emergency contacts if required.